Customer Policy / Terms & Conditions
The purpose of this policy / terms & conditions is to advise you as our customer, as to the services that can be expected from Le Nails & Beauty, and the steps and procedure that can be taken if you are not satisfied with the services you have received.
Prices of services, products and other charges are displayed clearly in our salon, printed and on our website too.
Arrival Time & Lateness
We have applied strict measures in guideline for health &Safety with Covid 19. We advise all clients to arrive on time. There will be no more waiting areas. In the event that you are earlier than your appointment time, we request you do not enter the premises as we will either still be with clients or cleaning in-between clients.
Our appointments are booked for specific time slots, if you arrive late, your services will be modified to your remaining time slot at the full service price.
In respect for other clients who have booked in advance, clients are expected to arrive in a timely manner to avoid cancellation fees and forfeiting their appointment.
Magazines & Beverages
We will not be offering magazines and beverages on site in accordance to Covid 19.
We encourage all clients to now wear masks when entering the premise. This is to protect yourselves and of course ourselves. Masks are available to purchase for £1.
It is now a requirement that you sanitise your hands before sitting down with your technician. Sanitisation Stations are placed all around the salon .
Manicure & Pedicure Tools
In compliance with Covid 19, we will not be using nail files, buffers, toe separators and pumice stone on more than one client. These tools must be purchased and taken home. If you forget your kit, you will be required to purchased a new kit.
We also advise you to purchase your own set of Cuticle clippers, cuticle pushers, and nail clippers - if this is something you do not desire then please be aware that we take hygiene very seriously and will be sanstised in barbicide and be placed in our autoclave .
Appointments can be cancelled 24 hours in advance by calling 01932 342 012 or if you have made your appointment online, can be cancelled via your email confirmation. Please be aware that if you have paid for your service in full and have not attended your appointment, it is within our rights that you will not be offered a refund. Please give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list.
We understand that sometimes emergencies happen, and it's not always possible to give adequate notice when you can't make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.
nails, Chips & Repairs
Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages.
If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair.
Repairs after 5 days or for breakages, tears, and corner breaks are FROM £3 each.
Traditional polish services are not guaranteed.
We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do - at the managers discretion, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
If you have any questions on how to care for your nails please contact us via email, telephone or in person
Tinting services require a patch test 48 hours prior to your first treatment.
Providing no adverse reactions takes place, we will be happy to treat you safely.
We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.
Please arrive to your lash appointments without any eye makeup on. This includes anything on the upper eyelashes, lower eyelashes, upper eyelid, lower eyelid, and surrounding eye area. Removal of any eye makeup by your lash technician will cut into your treatment time and could affect the final result of your appointment.
Individual results may vary and are dependant on the length/volume of your natural lashes and on the type of extension you choose to have applied.
Although the possibility is low, reactions towards eyelash extensions may occur at anytime to anyone at no fault of the lash technician or the products used. We cannot offer a refund if this occurs but we do advise that you contact us immediately so we can offer a solution, such s a free removal of the extensions and we would recommend seeing a doctor immediately if the symptoms persist.
We recommend that you maintain your extensions with infills every 2 - 3 weeks or if you do not have many lashes left. After 4 weeks or if you have no lashes remaining, a new full set will be required.
Lash extensions MUST NOT contact water, steam or heavy humidity for 24 hrs
Eyelash extensions CANNOT be applied to persons allergic to any type of adhesives.
Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance.
We offer all lash and brow treatments to clients who are expecting, however due to hormonal changes we cannot guarantee the longevity of the eyelash extensions. It really is a case of trial and error as every person's pregnancy experience is so different. We also require that all clients be able to lie flat for the duration of their eyelash treatment, this is for the health and safety of our lash technicians as it can be physically strenuous for them otherwise.
Clients are asked to protect Gift Voucher and treat as if cash, if lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.
Gift Voucher cannot be redeemed for cash or refunded.
Gift Voucher is valid for the period of time indicated on the card itself. The standard redemption period is 6 months from date of issue.
The responsibility of using the Gift Voucher prior to expiry lies with the recipient of the Gift Voucher. No pre-expiry reminders will be sent from Le Nails & Beauty. The remaining balance after the expiry date will be cancelled.
When you use Our Gift Vouchers, the amount of your purchase will be deducted from the balance on the voucher. Change will not be given.
We ask clients to look after their property while at Le Nails & Beauty as we are unable to take responsibility of items left unattended.
Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation - please see our GDPR Policy for further guidance
The Right to Refuse Treatments
Please note we reserve the right to refuse treatments; disrespect and rudeness towards Le Nails & Beauty staff will not be tolerated.
Le Nails & Beauty reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.
If you have any complaints or feedback, please contact the manager of the salon.
To allow us to provide a quality service efficiently as possible, you need to:
Ask for the service which you would like to have. If you are unsure please speak to a staff member.
Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
At Le Nails & Beauty, we strive our best to provide high quality service and we treat you with courtesy and respect.
Thank you for your continuing support.
Le Nails & Beauty